To improve our after-sales system and ensure customer satisfaction, we have implemented a comprehensive return and exchange policy.
Customers who meet the conditions for return and exchange and are authorized to return goods, please follow these terms (except where special products have alternative return/exchange provisions):
Any customer who purchases our products, regardless of delivery method or payment mode, can return or exchange items according to these regulations.
Items with manufacturing defects or quality problems (excluding issues caused by customer misuse or damage).
Products must be not contaminated and in new, unused condition, matching their original state when received.
Original packaging must be complete (both internal and external), uncompromised, and suitable for resale.
Must include all original accessories, labels, shipping documents, product certifications, manuals, invoices (if provided), and free gifts (if any).
We receive your returned items within the specified timeframe.
Our team verifies that goods and accessories are intact and complete.
Full refund of your payment is processed according to applicable laws.
If returned goods don't meet our policy conditions, we cannot accept the return/exchange or process a refund.
Failure to include invoices, accessories, or gifts may result in deductions from your refund for:
If we don't initially deduct for missing items, this doesn't waive our right to make future claims for those items.
Contact our customer service team for any return or exchange inquiries.